Privacy Policy

1. Introduction

Welcome to Travel Moment (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the privacy practices for our website, www.travelmoment.co.in (the "Site"), and our related services.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Site.

• Personal Data You Provide: This includes your name, email address, phone number, physical address, and any travel preferences (such as budget, destinations, interests) you share with us through our inquiry forms or during communications.
• Booking & Transaction Data: When you book a package, we collect information related to the transaction, such as travel dates, package details, number of travelers, and payment information (though sensitive payment details are typically processed by a secure third-party payment gateway).
• Communication Data: We may keep a record of any correspondence when you contact us via email, phone, or our on-site chat support.
• Automatically Collected Data: We may collect technical data about your equipment, such as your IP address, browser type, device information, operating system, and browsing actions and patterns (e.g., pages visited, time spent on site).

3. How We Use Your Information

We use the information we collect for various purposes:

• To Provide Services: To process your travel inquiries, finalize bookings, and deliver the travel packages you request.
• To Communicate: To send you booking confirmations, travel itineraries, updates, and to respond to your questions and provide customer support.
• To Personalize: To understand your travel preferences and send you tailored tour packages and recommendations that may interest you.
• To Improve Our Site: To analyze how users interact with our website, helping us improve its design, functionality, and services.
• For Legal & Security Purposes: To comply with legal and regulatory obligations and to protect the security and integrity of our platform.

4. Sharing of Your Information

We value your privacy and do not sell your personal data to third parties.

We may share your information only in the following limited circumstances:

• Verified Travel Partners: We share necessary information (like your name and booking details) with our trusted partners (e.g., hotels, airlines, tour operators, transport providers) to fulfill your travel arrangements.
• Technology & Analytics Providers: We may use third-party services that help us operate our website, such as website hosting, data analytics, and marketing. These providers only have access to the data needed to perform their functions.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to analyze usage, improve website performance, and enhance your user experience. Cookies are small data files stored on your device. You have the option to either accept or refuse these cookies and can configure your browser settings to disable them, although this may affect the functionality of some parts of our Site.

6. Data Protection & Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use secure servers, data encryption, and strict access controls to protect your information from unauthorized access, alteration, disclosure, or destruction.

7. Your Data Rights

You have certain rights regarding the personal information we hold about you. You may:

• Request access to the personal data we have collected about you.
• Request that we correct any inaccurate or incomplete information.
• Request the deletion of your personal data, subject to certain legal obligations.
• Withdraw your consent from marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We are not responsible for the privacy practices or content of these external sites and advise you to review their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page, and the “Last Updated” date at the top will be revised.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us: